Are your products brand new?
All our products are brand new, factory sealed. Otherwise, it will be noted in the description of the product.
How long does it take to ship my order?
We usually ship orders within 3 to 5 business days excluding postal holidays except Advanced Orders.
Some products may take longer, and it will be noted in the description of the product.
What is "Pre-order"?
Pre-order is an order placed for an item that has not yet been published or released.
Pre-order items will be shipped within 5 to 7 business days from the release date (exceptions may occur, but we will notify you)
What is "Advance Order"?
We would love to stock K-pop merchandises and other Korean products as many as we can, but there is so many things we need to consider. So the "Advance Order" comes into a play.
Advance Order means the product is in our warehouse in Korea, or ready to be in stock, but not yet in US office. Any Advance Order we receive will be prepared to be sent on the next shipment to our US office. We will email you when the next shipment date is scheduled, then ship the item to you as soon as we get it in.
| Order Placed |
▶ | Ships from Korea |
▶ | US office Receives Shipment |
▶ | Order Shipped | ▶ | Delivered |
Please expect longer handling time (9~12 business days) on Advance Order.
Do you ship internationally?
Sadly, we temporarily stopped shipping internationally due to increase of shipping fees and unexpected delays.
For customers in Japan, you are welcome to shop from our Japan website, kstargate.com.
Do you have a physical store or offer in-store pickup?
Although it is an office rather than a "physical store" for now, you may place an order online and pickup or visit our office to shop!
Address: 2174 Pleasant Hill Rd Ste 204E, Duluth, GA 30096
We are located on 2nd floor, back side of the building.
What are your business hours?
We are open Monday through Friday, 10 AM to 5 PM Eastern Time (Closed on postal holidays).
Lunch Hour: 12 to 1 PM
* We temporarily have different hours on Fridays (10 AM to 1 PM). We apologize for inconvenience.
I want my favorite K-pop group to be stand out. How does shopping at your shop help?
All K-pop albums and applicable K-pop merchandises from our shop will count towards SYNNARA chart, HANTEO chart, GAON chart, and KBS Music Bank.
What is your return policy?
You may read about our return policy from the Shipping / Return Policy page.
For any other questions, feel free to contact us or email us at info@kjcstar.com.